Business Support Services | Customer Service Solutions

Customer Service

Customer Service Representatives

Outsource your Customer Service Rep tasks to a highly competent assistant from the Philippines through Outshore.

Enhance Customer Experience with a Skilled Virtual Assistant

Delivering exceptional customer service is key to building strong relationships and business growth. At Outshore, our Customer Service Virtual Assistants (VAs) provide professional, friendly, and efficient support to ensure your customers feel valued at every touchpoint.

How Our Customer Service VAs Can Support You:

Responding to customer inquiries, resolving issues, and ensuring timely follow-ups.
Managing inbound and outbound calls, appointment scheduling, and customer outreach.
Assisting with order processing, refunds, invoicing, and payment tracking.
Updating CRM systems, logging interactions, and maintaining accurate records.
Gathering customer feedback, monitoring reviews, and enhancing brand reputation.
Guiding customers through troubleshooting steps and answering common queries.
Coordinating meetings, reminders, and service bookings.

Our Customer Service VAs act as an extension of your team, ensuring every interaction leaves a positive impression. With Outshore, you can provide consistent, high-quality support without the overhead of hiring in-house staff.

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At Outshore, we offer highly competitive compensation to our pool of qualified Customer Service Representatives based in the Philippines.

This allows us to attract the most talented and experienced individuals, ensuring that our clients
receive top-notch assistance at an affordable price point.

Highly competent and service-oriented

Friendly, customer-cen tric, and service-minded – in the Philippines, English is taught as one of two official languages in schools, producing a highly competent pool of customer service representatives. Furthermore, Filipinos have a friendly, customer-focused, and service-oriented culture. Our customer service team at Outshore is seasoned, well-educated, and often indistinguishable from onshore staff.

At Outshore, we simplify the process of hiring experienced Customer Service representatives from the Philippines. We thoroughly vet and endorse all potential candidates for your review, ensuring that their ability to effectively represent your brand.

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Partner with us!

By partnering with us, you can experience the benefits of having a skilled virtual assistant without the hassle and expense of hiring someone locally.

Simplify your life and achieve your business goals.

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Need some more info? Here are some Frequently Asked Questions.

This is totally up to you. However, most interactions are typically conducted through live chat, email, or phone. To facilitate phone communication, you will need to establish your own VoIP phone system. Our account managers can recommend some providers to assist.

Like every workplace, unfortunately sickness and absenteeism are unavoidable. As your candidate is exclusively dedicated to you, there is no backup person available to cover their duties during their absence. Remember, you will not be charged the hours that are not worked.

Once hired, your Customer Service Rep will be an exclusive employee of your organisation, adhering to the same work schedule every day in your preferred time zone. They will not be servicing several clients whilst appointed to you.

This will ultimately depend on the successful candidate, but our candidates generally possess outstanding English language proficiency. You can assess their communication abilities during the interview process, and if required, conduct additional examinations to validate their overall skill sets. There is no pressure to hire a candidate that you aren’t totally confident in.

To ensure round-the-clock coverage, you would need to hire three staff members as each one will work an 8-hour shift.

Anything we missed? Give us a call or

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